Discover Easy Ways to Solve Common Network Problems
Why Can’t I Get on the Internet?
For Oneida Customers:
You do not have a modem in your house. If you have a router, try unplugging the power to the router and plugging it back in. Restarting your router will fix this problem most of the time.
For Rio Customers:
DSL customers normally have a four-port modem. However, our newer modems have five ports on them. Look at the label on top of your modem to determine which port you will need to plug your router into.
If it says Internet Port 1 only, connect your router from port 1 on the modem to the WAN port of your router. Computers and routers will not work if you connect to ports 2, 3, or 4, as these are for video only. After you connect to port GB Ethernet, connect your computer to a LAN port on your router or use wireless.
What If I Have More Than One Computer?
We provide one Ethernet port so that all your devices can connect to our equipment.
Why Can I Surf the Internet but Can’t
If you can surf the internet but are having issues with your e-mail, it means that there is a good connection from your house, but there is a problem with your e-mail client, e-mail settings, or an issue with our e-mail server. Look at our e-mail support pages for e-mail settings.
Why Can I Check E-Mail but Cannot Surf
If you are experiencing this problem, it means that the connection is good from your house, but there is an issue with your web browser. This is often related to toolbars or other add-ons that are installed in the browser. Try removing any toolbars that have been installed or resetting your web settings to default. This will disable any add-ons that have been installed in your browser.There is also a chance that your computer has been infected with a virus, spyware, or malware. If this is the case, you can call your local computer technician for further help.
Our equipment restricts the number of physical addresses (MAC) allowed for each service. This is why we only have limited IP addresses that we can hand out to each customer. The current restriction is two MAC addresses per service. In order to connect more than one device to your data service, you will need to purchase a router.
If you try to connect multiple devices, there is a chance you will use up the available addresses allowed on your port, and no other devices will be allowed access. If that happens, you will need to call us, so we can remove the MAC addresses you are not using anymore. The only other way is for that lease to time out, which might take a while, depending on when the lease was acquired.
For digital TV remote instructions and codes, click on the picture below that matches your remote.
Incoming Mail Server (IMAP) Requires SSL:
E-Mail Account Settings for Otelmail.com (Internet Message Access Protocol or IMAP)
These settings will work on tablets, smartphones, personal computers, etc.
Use SSL: Yes
Outgoing Mail Server (SMTP) Requires TLS:
Use Authentication: Yes
USE STARTTLS: YES
(SSL on some clients) Port: 465 or 587
Use your full e-mail address. (firstname.lastname@example.org)
Your otelmail.com password
If your e-mail client does not support Simple Mail Transfer Protocol (SMTP) authentication, you will not be able to send mail through your client using your otelmail.com address. Additionally, if you are having trouble sending mail but you’ve confirmed that encryption is active for SMTP in your mail client, try to configure your SMTP server to use a different port: 464 or 587.
Get in Touch With Us
For additional information about our services and the areas we serve, do not hesitate to contact our team today. We will be more than happy to answer any questions you may have.